Refund policy

RETURNS, EXCHANGES AND REFUNDS

Change of mind
We don't offer refunds or exchanges if you change your mind, so please choose carefully before you order.

Personalised mats
Every personalised mat is made to order, just for you, which means we can't refund or exchange it if you change your mind.

We print exactly what you type at checkout, and we go straight into making your mat as soon as you order. So please triple check the spelling, the name, the colour and the font, and give it all one last look before you check out.

Every mat is checked before it's packed, however on the rare occasion of human error at our end, If yours arrives and it doesn't match what you entered at checkout, please send us your order number and a photo within 5 business days and we'll organise a replacement or refund. 

If your mat arrives damaged or faulty
Email hello@wonderiumworld.com.au with your order number and a few photos. Please let us know within 5 business days of delivery so we can lodge a claim with the courier while their window is still open. We'll always look at anything reported later, but once the courier's claim period has passed our options are more limited.

We reply within one business day, Tuesday to Thursday. Please don't post anything back to us before we've confirmed it, because we don't always need the mat returned to fix the problem.

Delayed or missing orders
Check your tracking first, then email us your order number. We'll open an enquiry with the courier and stay on it until we have an answer for you.

Your rights
Our mats come with guarantees that can't be excluded under the Australian Consumer Law. Nothing on this page limits them.